Thursday 24 October 2013

Settling in finally




Settling in has not been easy since we moved on March 11th to our new location, but, events are now turning around and staff members and clients are gaining confidence in the building and surroundings.

In May we had a vehicle drive into the parking lot side of the building, causing Lockwood's to be back building for us.  In June we had paramedics for a heart attack victim, who is than goodness, on the road to a full recovery.  The month of July brought a leaking water tank that immersed the front half of the building in 3 inches of water and destroyed the lab area - welcome back Lockwood's!  We also had the paramedics back visiting and whisking away an unfortunate young lady who had a grand mal seizure.  We are now hoping unfortunate events have ended and Lockwood's can finally complete their work that was scheduled in the spring, so our apologies if you arrive when scaffolding is around the building.

The next big challenge we have been faced with is our clients believing our prices have increased dramatically.  We would like to assure all our present and future clients that in May we increased our office fee by three dollars to become competitive with local clinics.  This increase is the only thing that has changed since moving from Somerville Road.  You may see elevations in the price of food and medications but this is due to our distributors increasing prices to us.

Many of our existing clients may not realize that when we moved we also updated all our equipment in the practice at no cost to you.  We now have a $76,000 digital radiograph machine to allow speedy and clear x rays of your pets, $49,000 worth of blood machines so we can do your pets blood work in hours, $25,000 worth of digital radiograph and dental equipment to keep those pearly whites happy and bright, not to mention the building that accommodates clients and patients every needs.

We have been very fortunate over the years to acquire a great client base and we know that our clients have been treated well by our friendly receptionists, knowledgeable technicians and compassionate veterinarians, we appreciate that every dollar counts in the household and we still strive to help you within your financial budget.

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